Can I buy my wedding gown online?
As important as your wedding gown purchase is, we find that it's best to have a conversation before placing an order. We believe that good customer service starts with this conversation and continues all the way after your wedding. Our bridal gowns are final sale and making sure all of your concerns and customizations are taken care of is our goal. For this reason, our bridal gowns are not available for purchase in our online shop.
Can I try these guys on somewhere?
Yes! You can book an accessorizing appointment at our NYC Flagship, or check directly with your nearest retailer to see if your favorite pieces are carried. We also host open studio hours about once a month for pop-in shopping sans appointment, so keep an eye on our events calendar.
How does sizing work?
Use our size chart and ordering guide here.
If your measurements don't match, alterations should be expected to get that perfect "it was made for you" fit. After all, your dress is a one of a kind piece, so it's worth the investment!
The good news is that our dresses were made with alterations in mind, so an experienced seamstress or tailor should be able to tackle them with ease. Common alterations include:
- taking in straps
- taking in waist or side seams
- sewing in bra cups
- shortening hem length
What are your shipping options?
DOMESTIC USA: We ship with FedEx from NYC, which usually takes 2-8 business days within the contiguous US. Once shipped, you will receive an email with tracking information. All shipments will be sent with insurance and direct signature required, unless requested otherwise. Please send all requests to email@example.com and include your order number.
INTERNATIONAL: Shipments will be sent via USPS. Lead time will vary according to country, and you may be responsible for additional customs fees, over which we have no control and cannot be held liable.
***Please check your order confirmation invoice for estimated ship dates for items that are made to order. ***
What is your lead time?
Some of our online shop pieces are in stock, and others are made once ordered. Make sure to carefully read the items's descriptions for lead time. If not noted, the item is in stock. Please contact us for rush orders and we'll try to work some magic for you!
Are there payment options?
If you are ordering a made to order piece and would like to split payment (50% deposit upon ordering, balance due at shipment), please contact us at 212.564.8014 or firstname.lastname@example.org.
What's your return policy?
Since we make garments ranging from complicated wedding gowns to simple sashes, policies for returns vary depending on what you are purchasing. Make sure to carefully read the item's description for its return policy.
We do our best to provide the highest quality possible, but if there is a problem with your order please contact us immediately and we will do everything possible to rectify the situation.
To return an eligible item in the US , click here. Refunds will be issued less shipping costs in the same way in which you paid. Please allow 5-7 days for returns to be processed. For international returns, please email email@example.com.
All items must be unused, unworn, and in unaltered condition. Carol Hannah reserves the right to refuse any return that does not fit these specified criteria. In this instance the item will be returned to the buyer via USPS ground.
We do not offer standard exchanges. To receive a different size, style or color, please return your item(s) and place a new order. This allows us to make and ship your new beauties in an efficient and timely manner!