I’m looking for your full length gowns.  Why aren’t they here?

The short answer is that our gowns are much more complicated to produce and more specific in their fit and customizations, so we find that it's best to have a conversation before placing an order.  

 We believe that good customer service starts with this conversation and continues beyond your wedding day. Our bridal gowns are final sale and making sure all of your concerns and customizations are taken care of is our goal.  For this reason, our bridal gowns are not available for purchase online. Please feel free to browse our gowns via our main website and reach out  to start your order


Can I try these guys on somewhere?

Yes!  You can book an accessorizing or LWD appointment at our NYC Flagship, or check directly with your nearest retailer to see if your favorite accessories are carried. Most of our Little White Dress collection is exclusively offered online and in our NYC Flagship and is not offered at our retailers.

 

What size should I order? 

Use our size chart and ordering guide here

If your measurements don't match, alterations should be expected to get that perfect "it was made for you" fit.  After all, your dress is a one of a kind piece, so it's worth the investment!

The good news is that our dresses are made with alterations in mind, so an experienced seamstress or tailor should be able to tackle them with ease. Common alterations include:

  • taking in straps

  • taking in waist or side seams

  • sewing in bra cups

  • shortening hem length

If you need help choosing a size, give us a shout (212.564.8014) or email sales@carol-hannah.com and a member of our team will be happy to guide you.

 

What are your shipping options?

DOMESTIC USA:  We ship with FedEx from NYC, which usually takes 2-8 business days within the contiguous US.   Once shipped, you will receive an email with tracking information.   All shipments will be sent with insurance and direct signature required, unless requested otherwise. Please send all requests to sales@carol-hannah.com and include your order number. 

INTERNATIONAL:   Shipments will be sent via USPS.  Lead time will vary according to country, and you may be responsible for additional customs fees, over which we have no control and cannot be held liable. 

***Please check your order confirmation invoice for estimated ship dates for items that are made to order.

 

How long do made-to-order pieces take?

Some of our pieces are in stock and others are made once ordered.  Make sure to carefully read the items's descriptions for lead time.  If not noted, the item is in stock. Please contact us for rush orders and we will try to work some magic for you!

For made-to-order items, we will email you with an estimated ship date after we receive your order. Feel free to enter your wedding or wear date at checkout so we can help monitor your timeline!

 

Are there payment options?

If you are ordering a made-to-order piece and would like to split payment (50% deposit upon ordering, balance due at shipment), please contact us at 212.564.8014 or sales@carol-hannah.com.

What's your return policy?

Since we make garments ranging from complicated wedding gowns to simple sashes, policies for returns vary depending on what you are purchasing.  Make sure to carefully read the item's description for its return policy.

We do our best to provide the highest quality possible, but if there is a problem with your order please contact us immediately and we will do everything possible to rectify the situation.

To return an eligible item in the US , click here.  Refunds will be issued less original shipping costs in the same way in which you paid. Return shipping is on us! Please allow 5-7 days for returns to be processed. For international returns, please email sales@carol-hannah.com. 

All items must be unused, unworn, and in unaltered condition.  Carol Hannah reserves the right to refuse any return that does not fit these specified criteria.  In this instance the item will be returned to the buyer via USPS ground. 

We do not offer standard exchanges. To receive a different size, style or color, please return your item(s) and place a new order. This allows us to make and ship your new beauties in an efficient and timely manner!